3 year Warranty, 15 day Returns
We offer 3 year warranty on all our Eurorack Modules as well as return with full refund during 15 days.
3 year warranty
Built using high end components all our Eurorack modules are protected with 3 year warranty.
Warranty becomes active as soon as you’ll receive the module and includes free repairs as well as free support during full 3 year period.
Please take a good care of our modules
Warranty does not cover free repairs if the module has been physically broken, damaged by liquids or has been disassembled with connector pins bent etc.
Warranty is also voided is soldering works were done on the module.
However even in those cases we offer affordable module repair.
Returns and refund policy
Our Eurorack modules can be returned for full refund during 15 days since the product has been received.
To be eligible for a return, your module must be in perfect condition. Please do not disassemble the module if you are planning to test and return it.
To complete your return, we require a receipt or proof of purchase, however we keep records of all purchases therefore before returning the item contact us and let us know you are willing to initiate it.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping returns and warranty repairs
To return your product, you should mail your product to the return address on the package.
Please contact us before initiating the return and we will provide the address to you. This is also important to make sure that we are not on vacation and will be waiting at the office for the return package to be received.
Shipping costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. In case we are on vacation we will extend the return date to make sure it goes smoothly.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
When returning or warranty repairing the module please send it using a trackable shipping service. For more expensive modules we recommend purchasing shipping insurance.
Need help?
Contact us by filling our contact form for all questions related warranty, returns and refunds.